Rules for safe use of DNB internet banking

Only you posses the data for log-in to DNB internet banking. However, the security of your data may be at risk should you lose the plastic PIN code card, table of TAN codes, password generator or strangers took advantage of your trust. In order to prevent this follow the rules for safe use of DNB internet banking.

1. First of all, before connecting to the system, please check if the DNB internet banking you are about to use is safe.

2. Always make sure that after the work session you have logged off from DNB internet banking. After you have finished the work click the link "End session" (on the top right corner) and close the internet browser.

It is necessary to do so even if you leave the computer for just a second. In such a way you will be sure the strangers do not access your accounts.

3.  Please keep your log-in to DNB internet banking data secure:

3.1. Do not disclose your identification code, PIN and TAN codes and the password to strangers. Do not disclose them to your family members or the acquaintances, or the bank employees. If you wish your funds were also managed by other family members, please apply to the Bank's customer service branch or sub-branch and the indicated persons will be issued separate identification codes, tables of PIN and TAN codes.

3.2. It is better you simply memorize the password and do not write it anywhere. Since you have to think of your own password try to make it from combination of symbols which are hard to guess. Birtday dates, names of people or other information related with you is not suitable for a password. A good regular password should consist of illogical combination of numbers and letters. Change the permanent password immediately if you have any suspicions that someone might have found it out. It can be done by clicking in DNB internet banking menu Settings => Password.

3.3. When using DNB internet banking in public places make sure nobody is watching you. When finished working be sure to log-off by clicking "End session". It is recommended you change the password after using DNB internet banking in public places.

3.4. Do not send log-in to DNB internet banking or payment card data via e-mail even when replying to the letter received from the bank or give the data via the phone. The Bank never asks for such information to be provided via e-mail or telephone.

3.5. Do not follow the links to web pages sent via e-mail. If it is necessary to use the link provided in the letter, enter the address directly to your browser. Do not enter any confidential information to pop-up windows.

3.6. More information on attempts to obtain confidential customer data can be found here.

4. If you have lost DNB internet banking card of PIN or TAN codes or someone has seen the codes visit the nearest DNB Bank's customer service branch or sub-branch immediately and change your log-in data or call (8-5) 239 3444 or 1608 (Mondays to Fridays: from 8:00 to 24:00, Saturdays: from 10:00 to 16:00).

5. In order to ensure secure connection it is advised to use the newest browser versions of Microsoft Internet Explorer or Mozilla Firefox. It is possible to connect to DNB internet banking using other browser which supports 128 bits encryption SSL protocol. In order to find out what kind of browser you are using in the browser's menu select Help > About.

6. Make sure your computer is protected against viruses and unauthorised users:

6.1. Use an antivirus program.

6.2. Use Internet firewall.

6.3. Use spyware programs. 

6.4. Regularly update the software within your computer.

6.5. In order to prevent strangers from using your computer use a screen saver with password.

6.6. After you are finished using DNB internet banking delete all temporal files in your browser that might contain your personal or financial information.

6.7. More information on how to protect your computer can be found here.

7. Regularly monitor the cash flows in your accounts (account statements, status of the payment orders, etc.)