DNB Internet Banking Reliability Guarantee

The security of online transactions as well as of our client’s personal data is of great importance for us. Therefore, we have developed DNB Internet Banking 100% Reliability Guarantee. If via DNB Internet Banking, by making an illegal use of your personal data, a transaction that requires additional confirmation with the electronic signature, TAN or password generator code is performed due to which you may incur financial losses, you will be reimbursed 100% for any of such losses.

Shared Responsibility

DNB Internet Banking meets the highest security standards, and the best way to secure your online experience is for us to work together. Thus, it is crucial that you fully adhere to the following Rules of Secure Internet Banking:

1. Prior to connecting to the system verify, if you are using secure Internet connection: the address in the browser must be “https“, it must have the lock pictogram and its VeriSign certificate must be valid.

2. Always sign out and close your Internet browser at the end of each online banking session.

3. Keep your Personal Verification Code, PIN and TAN codes and password confidential.

4. Contact us immediately, if you know or suspect that your password, PIN or TAN code has become known to someone else. You can change your verification data at the nearest branch of DNB Bank or you can contact us at (8-5) 239 3444 or short no. 1608.

5. For assuring the security of the connection, the newest and legal versions of Microsoft Internet Explorer or Mozilla Firefox should be used.

6. Make sure your computer is protected against viruses and any unauthorized users.

In addition to the above, it is also very important to fully perform all your obligations, outlined in the Payment Service Rules.